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For the Fundraising Chair / Group Administrator
How much profit does my group earn?
As the fundraising chair/ group administrator, how much work will I need to do?
How much money can my group earn?
How can I register my group?
How long does it take to approve my group after I apply?
How do I know that my application has been received?
When does my group receive our profit check?
To what address is our profit check mailed?
What should I do if my profit check doesn't arrive?
How can I check my group's current/past period profit?
Will my 'Customer' LogIn work for my 'Fundraising Chair / Group Administrator' LogIn and vice versa?
How do I transfer my Fundraising Chair duties to someone else in my school/group?
How can I check on order details for members of my group?
How do I market the Mother Earth Fundraising program to my group?
Can there be more than one 'Fundraising Chair' for my group?
Can we get samples to promote the program?
How do I remove my group as an affiliate?
Is there a way for customers to 'credit' specific students for their purchases?
What kind of 'sales reports' do I receive as the 'Fundraising Chair / Group Administrator'?
Will we receive correspondence from Mother Earth by mail or email?
Can I conduct a fundraiser at any time of the year?
How do group members register and send e-mails to out-of-town friends and family?
How do I look up account information online?
How do I find out which sellers in my group received online credit?
How do sellers know if any online orders have been placed on their behalf?
Are the marketing materials available on the Web site?
Can I add a link to Mother Earth Fundraising to my group's website?
For the Customer
Who pays for the shipping?
What is the cost of shipping?
Am I charged sales tax?
How long does it take my order to arrive?
How can I sure that my order has been placed?
How can I track my order?
What should I do if my order doesn't arrive?
How do I make a return?
Do I need to create an account to place an order?
How can I be sure that my personal information is private?
How can I view/change personal information in my account?
How can I view my order history?
Do I need to designate a beneficiary when placing an order?
Can I change the school/group that I've chosen as a beneficiary?
What if something is missing or damaged in my order?
Is there a way for customers to 'credit' specific students for their purchases?
How much money goes to the group?
I didn't get my email confirmation, what should I do?
Will my order be sent to me or to the group
Can I send my order as a gift?
Do you ship to anywhere other than the contiguous United States?
Do you ship to post office boxes, military bases or rural routes?
Do you ship internationally?
How long will your online catalog be open?
What do you do with the information when I register?
If I register, how much e-mail can I expect to receive?
What forms of payment are accepted?
Is it safe to provide credit card information on your site?
About Our 'Green' Business Practices
What are 'Carbon Credits'?
What does 'Carbon-Neutral' mean?
About Our Products
Where do your products come from?
What is 'Fair Trade'?
How do I suggest a new product idea to Mother Earth Fundraising?
For the Seller
How do I register as a fundraising seller?
How do I check to see who has ordered/purchased to support me?
How long will your online catalog be open?
Are there any marketing materials available on the web site?

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